Reservation Procedure, Cancellation Policy and Disclaimer

Reservation Procedure:

1. After having sent the booking enquiry, you will get the reservation details and confirmation of availability.
2. The total cost and payment procedure and cancellation policy will be included in the reservation details.
3. Please do not forget to provide your correct and active e-mail address in order to receive the reply quickly.
4. In the case of different time zones, weekends, and public holidays, the reply may be delayed.
5. Please do not provide your credit card details by e-mails or from insecure Websites.
6. During the peak season, the status of bookings is changed daily and it may sometimes cause inconvenience in getting the room. We apologies in advance for your kind understanding if it is the case.

Voucher and Payment Confirmation Receipt

• When the payment is received, a hotel voucher for the payments of total amount will be sent to you by e-mail and it is required to produce at the hotel or resort upon check in.
• It is suggested that the name on the voucher is required to be the same as the name appeared in your passport.

Cancellations and Refund Policy

• A FULL REFUND to the customer can be processed up to 3 days after payment received.
  
• After 3 days any cancellation will be subject to the policy of THE RESORT which is always NON-REFUNDABLE unless specified.
  
• The commission paid to PHANGANHOTEL.COM is always NON-REFUNDABLE in any case.
• Reservations with arrival date within 1 month of the date payment strictly NO REFUND. Cancellations will be confirmed to PHANGANHOTEL.COM by email or fax.
  
• CUSTOMER NO SHOW OR EARLY CHECK-OUT RESERVES THE RIGHT TO NO REFUND.
  
• The Customer must arrive on the date specified on the booking voucher provided by PHANGANHOTEL.COM.
  

Disclaimer:

1. Our website is designed to provide you with our service in a secure and convenient manner. We do not and will not distribute your personal information to any third parties.
2. We are not responsible for any error in terms of services and facilities of hotels, any conflict with the hotel staffs, and the conditions of the resorts since the operation management is solely responsible by the resorts and hotel themselves.
3. phanganhotel.com reserves the right to amend, revise, supplement, suspend or discontinue the special offer at anytime in its sole discretion and without prior notice.
4. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
5. phanganhotel.com try our utmost best to make sure the information is correct and exact. We, hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of hotel details and published information. We will not be responsible for any loss resulting from your relying on any information provided.