Reservation Procedure, Cancellation Policy and Disclaimer
- During Full Moon Party week, please make your inquiry at least 3 weeks in advance for you will get more chance to get the room you request.
- After having sent the booking enquiry, you will get the reservation details and confirmation of availability.
- The total cost and payment procedure will be included in the reservation details.
- Our Price is nett and inclusive of vat and service charge.
- Please do not forget to provide your correct and active e-mail address in order to receive the reply quickly.
- In the case of different time zones, weekends, and public holidays, the reply may be delayed.
- Please do not provide your credit card details by e-mails or in the insecured Websites.
- During the peak season, the status of bookings is changed daily and it may sometimes cause inconvenience in getting the room. We apologies in advance for your kind understanding if it is the case.
- If you use a free webbased email account (hotmail, yahoo mail,etc.) Please also check your JUNK (BULK) mail box to see if our inquiry reply email is there. We recommend you to keep us in your safelist for further information.
Voucher and Payment Confirmation Receipt
- When the payment is received, a hotel voucher will be sent to you by e-mail and it is required to show at the hotel or resort upon check in.
- The name on the voucher is required to be the same as the name appeared in your passport and credit card to avoid error booking.
- After receive the hotel voucher, please check that all information in the voucher is correct, and if there's something wrong in it, please kindly contact us immediately so we can correct it for you.
Cancellations and Refund Policy
- Cancellations will be confirmed to phanganhotel.com by email or fax only.
- REFUND to the customer can be processed up to 10 days after payment received if the booking is more than 30 Days away. No REFUND after 10 days of payment for we already confirm the resort of your reservation.
- REFUND WILL BE SENT TO YOU BY WESTERN UNION WIRE TRANSFER WITHIN 3 WEEKS TIME WITH 5% BANK FEE, 10% PHANGAN HOTEL COMMISSION AND WIRE TRANSFER FEE DEDUCTED FROM THE FULL AMOUNT .
- The commission paid to phanganhotel.com is always NON-REFUNDABLE in any case.
- Reservations with arrival date within 1 month of the date payment strictly NO REFUND.
- CUSTOMER NO SHOW OR EARLY CHECK-OUT RESERVES THE RIGHT TO NO REFUND.
- The Customer must checkin on the date specified on the booking voucher provided by phanganhotel.com unless is informed at least 2 weeks before and receive the new hotel voucher from phanganhotel.com.
- Our website is designed to provide you with our service in a secure and convenient manner. We do not and will not distribute your personal information to any third parties.
- We are not responsible for any error in terms of services and facilities of hotels, any conflict with the hotel staffs, and the conditions of the resorts since the operation management is solely responsible by the resorts and hotel themselves.
- phanganhotel.com reserves the right to amend, revise, supplement, suspend or discontinue the special offer at anytime in its sole discretion and without prior notice.
- Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
- phanganhotel.com try our utmost best to make sure the information is correct and exact. We, hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of hotel details and published information. We will not be responsible for any loss resulting from your relying on any information provided.